Refunds may be granted solely under predefined conditions and are not guaranteed unless the request adheres to all criteria mentioned below:

Eligibility Window: Refunds are applicable only if requested within 4 (four) hours from the timestamp of successful payment processing. Requests submitted beyond this time frame are automatically disqualified.

Scope: This 4-hour refund window applies to all services, including but not limited to:

1. Shared Hosting
2. Game Server Hosting
3. Miscellaneous Web Services & Custom Plans
   
   Requests made after the 4-hour period are considered ineligible, regardless of service usage or activation status.

The following services, product categories, and conditions are expressly non-refundable, irrespective of time elapsed, technical status, or end-user rationale:

• VPS Infrastructure (Virtual Private Servers) — Exempt from refundability under all conditions, including partial activation or provisioning failure.

• Domain Registrations, renewals, and associated DNS services

• Governmental or Gateway-imposed levies, including GST and surcharge deductions

• Accounts suspended, blacklisted, or terminated for ToS or AUP violations, intentional or accidental

• Refunds, if sanctioned, will be issued via original payment method; no alternate modes (e.g., wallet credits, manual bank deposits) will be entertained unless explicitly required by gateway failure.

• A processing surcharge of 5% of the transaction total OR ₹25 INR, whichever is greater, shall be deducted without exception.

• Standard processing window: up to 7 (seven) business days, exclusive of holidays, backend failures, or payment gateway disputes.

• All refund communications must be formally initiated via:

  •    support@skyhostings.store

  •    Official Discord ticket portal: discord.gg/skyhostings
    
    

  Informal outreach (e.g., DMs, pings, third-party chats) shall not constitute an eligible refund request under this policy.